Client Resources

Forex FAQs

ECNOptions

 To open a Demo account click here . The demo account allows you to trade risk free by providing you with access to ECNOptions MT5 Trading Platform, and unlimited demo funds.

  • To open a Live account click here . The live account allows you to open an account with real money to start trading straight away. You simply choose the account type that best suits you, complete the online registration, submit your documents and you are set to go. We advise you to read the risk disclosure, customer agreement and terms of business before you start trading.
  • In both cases a ECNOptions area will be open. ECNOptions area is your client area from where you can manage your demo accounts, your live accounts and your finances.
  • For Live accounts we need at least two documents to accept you as an individual client:
    • Proof of Identification - current (not expired) coloured scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo such as National ID card or Driving licence.
    • Proof of Address - a Bank Statement or Utility Bill. Please ensure however, that documents provided are not older than 6 months and that your name and physical address is clearly displayed.
  • Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document.
  • You can conveniently upload your documents directly from your my ECNOptions area; alternatively you can also scan them and send them to [email protected]
  • For Live accounts we need at least two documents to accept you as an individual client:
    • Proof of Identification - current (not expired) coloured scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo such as National ID card or Driving licence.
    • Proof of Address - a Bank Statement or Utility Bill. Please ensure however, that documents provided are not older than 6 months and that your name and physical address is clearly displayed.
  • Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document.
  • You can conveniently upload your documents directly from your ecnoptions.com/account area; alternatively you can also scan them and send them to [email protected]
  •  Leverage available for ECNOptions trading accounts is up to 1:400 depending on the account type. For further details please go to our Account Types page on our website.
  • Your documents will be checked by the verifications department within 48 hours. Kindly note, any deposits will be credited to the account only after your documents have been approved and your ecnoptions.com/account.com area is fully activated.
  •  The minimum initial deposit depends on the account type selected. Please see Trading accounts to view all our accounts and the minimum initial deposit for each.
  • We offer a variety of deposit options. Please login your Account to see details
  • You can withdrawn at any time from the funds that are surplus to any margin requirement. To request a withdrawal, simply login to ecnoptions.com/account (your Client area) and select 'Withdraw'.Withdrawals submitted before 10:00am server time are processed on the same business day between 7:00am and 5:00pm server time.
  • Withdrawals submitted after 10:00am server time, will be processed on the following business day between 7:00am and 5:00pm server time.
  • If you are buying currency, you are opening a 'long' position, if selling - 'short'. For example, if you buy 1 lot of EUR/USD, it means you open a long position for 100,000 of EUR against USD. And if you sell 10 lots of USD/CAD that means you open short position for 1 milion of USD versus CAD.
  • The most common risk management tools in Forex trading are the limit orders and the stop loss orders. A limit order places restriction on the maximum price to be paid or the minimum price to be received. A stop loss order sets a particular position to be automatically liquidated at a predetermined price in order to limit potential losses should the market move against an investor's position.
  • Currency traders make decisions using both technical factors and economic fundamentals. Technical traders use charts, trend lines, support and resistance levels, and numerous patterns and mathematical analysis to identify trading opportunities, whereas fundamentalists predict price movements by interpreting a wide variety of economic information, including news, government-issued indicators and reports, and even rumors. The most dramatic price movements, however, occur when unexpected events happen. The event can range from a Central Bank raising domestic interest rates to the outcome of a political election or even an act of war. Nonetheless, more often it is the expectation of an event that drives the market rather than the event itself.
  • If you're experiencing problems with your trades, or would like to edit an order over the telephone, please contact our execution team  via phone. Please note that our trade execution team will only be able to edit or close existing trades only.
  •  Please go to ecnoptions.com and select 'Live Chat'. One of our dedicated Support Agents will be able to answer any questions you may have. We offer 24/5 live support to all our clients. Alternatively, simply send an email to [email protected]